Polityka zwrotu kosztów

Because our products are digital, downloadable files, all sales are treated differently from physical goods.

2.1 No Refunds After Download

Due to the nature of digital products, all sales are final once the files have been downloaded or the download link has been accessed. We are unable to offer refunds, returns, or exchanges once a Digital Product has been delivered, as the files cannot be "returned."

2.2 Exceptions

We will issue a refund or replacement only in the following cases, if reported within 72  hours of purchase:

• The file is corrupted, incomplete, or fails to open with standard, compatible software.
• You received the wrong product due to an error on our end.
• The download link is broken or inaccessible and we are unable to resolve it promptly.

To request a refund under these conditions, email support@craftfile.shop with your order number and a description (and screenshot, if applicable) of the issue.

We reserve the right to request proof of the issue before issuing a refund

2.3 Refund Policy – Digital Products

All products sold on craftfile.shop are digital downloads. Due to the nature of digital goods, all sales are final once the download link has been accessed or the files have been delivered.

We do not offer refunds after the download has been initiated.

Exceptions: If you experience a technical issue (e.g., corrupted files, broken download link), please contact us within 48 hours of purchase at [your support email] and we will resolve it promptly — either by re-sending the files or issuing a refund at our discretion.

By completing your purchase, you confirm that you understand and agree to this policy.

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2.4 Chargebacks

If you believe a charge was made in error, please contact us directly first at support@craftfile.shop before filing a chargeback with your bank or card provider — this allows us to resolve the issue faster and avoid unnecessary delays.